Your Peace of Mind, Guaranteed
- At FAGONEX INC, we are committed to providing high-quality mobile ultrasound devices that you can trust. Our comprehensive warranty program ensures that your investment is protected and that you receive the support you need.
Warranty Coverage
Standard Warranty
Our mobile ultrasound devices come with a standard [2]-year warranty from the date of purchase. This warranty includes:
- Manufacturing Defects: Coverage for any defects in materials and workmanship, ensuring that products meet quality standards and perform as intended. This includes repair, replacement, or reimbursement in cases where items fail due to manufacturing flaws within the warranty period.
- Hardware Components: Protection for all internal and external hardware components under normal operation. , covering issues caused by manufacturing defects, wear from standard use, and minor handling errors.
- Software Issues: Support for any software-related problems encountered during normal use. including troubleshooting, updates, compatibility concerns, and performance optimization to ensure efficient functionality and a smooth user experience over time
Extended Warranty
- For additional peace of mind, we offer an extended warranty option, extending your coverage by [2] years. This provides the same comprehensive protection as the standard warranty, ensuring long-term reliability.
Warranty Services
- Repair and Replacement: If your device encounters an issue covered under the warranty, we will repair or replace it at no extra cost. Our certified technicians use genuine parts to ensure the highest quality repairs.
- Technical Support: Enjoy unlimited access to our expert technical support team, ready to assist you with any questions or concerns related to your device.
- Software Updates: Stay current with the latest features and improvements. Your warranty includes access to all software updates released during the warranty period.
How to File a Warranty Claim
- Contact Us: Reach out to our Customer Support team via email at [Your Email Address], phone at [Your Phone Number], or through our website’s live chat feature.
- Provide Details: Have your device’s serial number, proof of purchase, and a detailed description of the issue ready to expedite the process.
- Assessment: Our support team will assess the problem and guide you through the next steps, whether it involves troubleshooting, sending the device for repair, or arranging a replacement.
- Service Process: If your device needs to be sent in for repair, we will provide shipping instructions and cover the cost of shipping both ways.
Warranty Exclusions
Our warranty does not cover:
- Damage caused by misuse, abuse, or accidents: Coverage excludes any issues resulting from improper handling, environmental conditions, or mishaps occurring during use
- Unauthorized modifications or repairs: Any changes or repairs not conducted by approved technicians void the warranty and may cause further issues.
- Cosmetic damage that does not affect functionality: Scratches, dents, or color changes that don’t impact the device’s performance are not eligible for warranty repair.
- Consumable parts (e.g., batteries) unless a defect has occurred due to manufacturing issues: Batteries, cables, and other items that naturally wear down over time are covered only for manufacturing flaws.
Register Your Product
- To activate your warranty, please register your product within 30 days of purchase. Registering ensures you receive timely updates and service notifications, and important product information. [Register Your Product Here] [Register Your Product Here]
Contact Us
For any questions about our warranty program or to initiate a warranty claim, please contact our Customer Support team:
- Email: Info@fagonex.com
- Phone: +1 226 637 61 47
- Live Chat: Available on our website
Thank you for choosing FAGONEX INC. We are dedicated to providing you with the highest level of service and support, ensuring your mobile ultrasound device delivers reliable performance and peace of mind for years to come.
