Your Peace of Mind, Guaranteed
At FAGONEX, we stand behind the quality, reliability, and performance of every Sono Mobile™ wireless ultrasound system. Our comprehensive warranty program is designed to protect your investment and ensure you receive the support you need to deliver exceptional patient care with confidence.
Standard Warranty Coverage
Every Sono Mobile™ system is backed by a 2-Year Limited Warranty from the date of purchase, providing dependable protection and dedicated support.
Manufacturing Defects
Coverage for defects in materials or workmanship that may affect product performance under normal use. If a manufacturing defect is identified during the warranty period, we will repair or replace the affected component in accordance with our warranty terms.
Hardware Protection
Our warranty covers the essential internal and external hardware components of your Sono Mobile™ system, ensuring reliable operation and long-term performance during normal clinical use.
Software Support
Enjoy ongoing support for software-related issues, including troubleshooting, system updates, compatibility assistance, and performance optimization. Our goal is to help keep your Sono Mobile™ system operating smoothly and efficiently.
Dedicated Customer Support
Our commitment extends beyond the warranty period. The FAGONEX support team is available to assist with technical questions, product guidance, and service requests, helping you maximize the value of your Sono Mobile™ ultrasound solution.
With Sono Mobile™, you can focus on what matters most; providing quality patient care, while we take care of the technology behind it.
Extended Warranty Protection
For added peace of mind, Sono Mobile™ offers an optional 3-Year Extended Warranty, extending your coverage beyond the standard warranty period. Enjoy the same comprehensive protection, priority support, and dependable service to ensure your ultrasound system continues to perform at its best for years to come.
Warranty Services
Repair or Replacement
If your Sono Mobile™ system experiences a warranty-covered issue, our service team will repair or replace the affected components at no additional cost. All repairs are performed by qualified technicians using genuine parts to maintain optimal performance and reliability.
Dedicated Technical Support
Receive unlimited access to our experienced technical support team. Whether you need troubleshooting assistance, product guidance, or service support, we’re here to help.
Software Updates
Keep your system up to date with the latest software enhancements, performance improvements, and feature updates available during your warranty period.
How to Submit a Warranty Claim
1. Contact Our Support Team
Reach out to us through your preferred channel:
Email: Info@fagonex.com
Phone: +1 (226) 766-9323
WhatsApp: Available through our website
2. Provide Product Information
To help us process your request efficiently, please have the following available:
Product serial number
Proof of purchase
Detailed description of the issue
3. Assessment and Resolution
Our support specialists will evaluate the issue and guide you through the appropriate next steps, including troubleshooting, repair arrangements, or product replacement if necessary.
4. Service and Shipping
If your device requires service, we will provide detailed shipping instructions. For approved warranty claims, shipping costs are covered by FAGONEX.
Warranty Exclusions
The Sono Mobile™ warranty does not cover:
Damage resulting from misuse, abuse, accidents, negligence, or improper operation.
Unauthorized modifications, repairs, or alterations performed by non-approved service providers.
Cosmetic wear and tear, including scratches, dents, or discoloration that do not affect device functionality.
Consumable or wear-and-tear items, such as batteries, cables, and accessories, unless failure is due to a manufacturing defect.
Register Your Product
Activate your warranty by registering your Sono Mobile™ system within 30 days of purchase. Product registration helps ensure faster service, warranty verification, product updates, and important support notifications.
Register your product today using the form below.
Contact Us
If you have questions about warranty coverage, service requests, or product registration, our support team is ready to assist.
Thank you for choosing Sono Mobile™. We are committed to delivering reliable ultrasound solutions backed by exceptional service, expert support, and long-term peace of mind.