Sono Mobile® Warranty & Product Support
Register your Sono Mobile® system, verify active warranty coverage, access your digital certificate, and get product support directly from FAGONEX.
Manage Your Warranty
Register an eligible Sono Mobile® device or verify an existing active warranty.
Register Your Sono Mobile® System
Enter your eligible serial number and purchase information. Registrations are reviewed by FAGONEX before warranty activation.
Register Your Sono Mobile® Warranty
Register your Sono Mobile® device using the serial number provided with your product. Eligible registrations are reviewed by FAGONEX before warranty activation.
Check Your Warranty Status
Enter your Sono Mobile® serial number or FAGONEX warranty certificate ID to verify active coverage and access your digital certificate.
Check Your Warranty
Enter your FAGONEX warranty certificate ID and the email address used during warranty registration to securely verify your coverage.
2-Year Limited Warranty
Sono Mobile® handheld ultrasound systems supplied by FAGONEX include a standard two-year limited warranty, subject to the applicable warranty terms and conditions.
Warranty coverage is associated with the eligible product serial number and the warranty dates confirmed by FAGONEX.
What the Limited Warranty Covers
Coverage is intended for eligible product defects occurring during normal intended use within the applicable warranty period.
Eligible Product Defects
Covered defects in materials or workmanship during normal intended operation.
Technical Assessment
FAGONEX reviews the reported issue and supporting information to determine warranty eligibility.
Warranty Service
Eligible cases may be handled through repair, replacement or another appropriate remedy.
Extended Warranty Options
Extended warranty coverage may be available for eligible Sono Mobile® systems when offered by FAGONEX.
Availability and duration depend on the specific product, serial number, purchase arrangement and applicable warranty program.
The warranty duration and dates displayed on your official digital certificate represent the coverage assigned to your registered device.
Your digital certificate displays the official warranty start date, expiry date and coverage duration assigned by FAGONEX.
Warranty Limitations
The limited warranty generally does not apply to damage or failure caused by circumstances outside covered product defects.
Accidental damage, impact, misuse or improper handling.
Unauthorized modification, disassembly, repair or service.
Damage caused by use outside applicable operating, cleaning or care instructions.
Normal cosmetic wear that does not affect the intended operation of the device.
Loss, theft or damage caused by external events unrelated to a covered product defect.
Products or serial numbers not eligible for the applicable FAGONEX warranty program.
Request Warranty Assistance
If you experience an issue with your Sono Mobile® system, contact FAGONEX before shipping or returning the device.
Contact FAGONEX
Provide your product model, serial number, certificate ID if available, and a description of the issue.
Technical Review
Our team reviews the issue and may request additional information, images, video or troubleshooting.
Service Instructions
If service or return is required, FAGONEX will provide the appropriate next steps and shipping instructions.
Sono Mobile® Warranty FAQ
Do I need to register my Sono Mobile® device?
Registration helps FAGONEX verify your device, purchase information and warranty record. Only eligible serial numbers can complete warranty registration.
How do I know whether my warranty is active?
Use the warranty verification tool above. An active registration can be verified using the device serial number or FAGONEX warranty certificate ID.
When does my warranty start?
Your official digital warranty certificate displays the warranty start date and expiry date assigned to your registered device.
Can I save my warranty certificate?
Yes. After verifying an active warranty, the digital certificate can be printed or saved as a PDF for your records.
Should I ship the device immediately if there is a problem?
No. Contact FAGONEX first. Our support team will review the issue and provide the correct troubleshooting, service or shipping instructions when required.
Is accidental damage covered?
Standard limited warranty coverage is intended for eligible covered defects and generally does not include accidental damage, misuse or unauthorized modification.
Need Warranty Assistance?
Have your Sono Mobile® model, serial number, purchase information and a description of the issue ready. Our team will help determine the appropriate next step.