Frequently Asked Questions (FAQ)

faq fagonex

About the Company

Which ultrasound brand do you represent?
We are the exclusive representative and manufacturer of the Sono Mobile™️ handheld ultrasound brand.

 

Is your company registered with the Ministry of Health?
Yes, both FAGONEX COOPERATION INC and the Sono Mobile™️ ultrasound brand are registered with Health Canada.

 

Is your company registered as a handheld ultrasound manufacturer in Canada?
Yes, FAGONEX and the Sono Mobile™️ ultrasound brand are registered in Canada.

 

What global certifications does your mobile ultrasound brand have?
It has FDA (U.S. Food and Drug Administration) approval, CE (European Health Certification), ISO 13485 certification, and is also approved by the medical device licensing from Health Canada.

 

Where is your office located?
You can search for our company name on Google Maps to find us easily. We are located in Stratford, Ontario.

Product Information

What is the difference between mobile, handheld, pocket-sized, and portable ultrasound?
They all refer to the same concept; compact, wireless ultrasound devices designed for easy mobility.

 

Do you only sell ultrasound devices?
No, we also offer related accessories and needs.

 

Do your ultrasound devices support Color Doppler and Power Doppler imaging modes?
Yes, most of our models offer high-quality imaging in motion mode, Color Doppler, Power Doppler, and Pulsed-Wave modes.

 

Do your ultrasound devices support Pulsed-Wave imaging mode?
Yes, most of our models provide high-quality imaging in motion mode, Color Doppler, Power Doppler, and Pulsed-Wave modes.

 

Do your ultrasound devices support motion mode imaging?
Yes, most of our models provide high-quality imaging in motion mode, Color Doppler, Power Doppler, and Pulsed-Wave modes.

 

Do your handheld ultrasound devices require a separate monitor?
No, all our mobile ultrasound devices connect to your smartphone, tablet, or computer. Our ultrasound software supports all these devices with a free application.

 

Do your pocket ultrasound devices require an app?
Yes, and our app is available for free download from the Apple App Store and Google Play under the name “wirelessusg flash.”

 

How much does your pocket ultrasound app cost?
It is 100% free.

 

What devices and operating systems are compatible with your mobile ultrasound app?
Android, iOS, and Windows.

 

What is the weight of your mobile ultrasound devices?
The weight of ultrasound devices varies by brand, but the general rule is to choose a device under 250 grams! Devices over 250 grams will cause severe hand fatigue and long-term arthritis. Sono Mobile™️ Series are mostly below 250 gr.

 

How long do Sono Mobile™️ probes hold a charge?
Sono Mobile™️ probes typically hold a charge for 3-4 hours. However, for some brands, this drops to under 1.5 hours, which is unacceptable! If your probe’s battery lasts less than 3-4 hours, you will need to recharge it multiple times daily. All of our probes come with a strong battery lasting 3.5 hours.

 

How many ultrasound images and videos can I store on my Sono Mobile™️ device?
Since your ultrasound device connects to a smartphone, tablet, or computer, storage capacity depends on the memory of the connected device; not the ultrasound device itself.

 

Can I save ultrasound images?
Yes! Our ultrasound devices allow you to save ultrasound images and videos and even generate reports.

 

Can I save ultrasound videos?
Yes! Our ultrasound devices allow you to save ultrasound images and videos and even generate reports.

 

How many people can view the ultrasound screen simultaneously?
Our mobile ultrasound devices allow unlimited sharing and display of ultrasound images without restrictions on location or number of viewers. This is a huge advantage for:
Medical education centers
Doctors needing consultations on specific cases
Ambulances needing to share images in real time

 

Do your mobile ultrasound devices support telemedicine?
Yes! Our mobile ultrasound devices allow unlimited remote sharing and display of ultrasound images. Additionally, ultrasound images can be shared in DICOM format or via social media platforms.

 

Where can I watch videos on using your mobile ultrasound devices?
Most of our ultrasound probes come with real imaging videos and physician experiences using the device. To watch these videos, go to the “specialities” tab on our website.

 

Can I see and test the mobile ultrasound device in person?
Yes! Our demo team can visit you with the ultrasound device suitable for your field of work. To schedule a demonstration, please contact us at +1 226 637 88 44.

 

Do you have staff available for device demonstrations?
Yes! We have both male and female technical staff for testing and demonstrating our ultrasound devices. Our demo team can visit you with the ultrasound device relevant to your field. To schedule a demonstration, please contact us at +1 226 637 88 44.

 

How long have your ultrasound probes been used worldwide?
Our mobile ultrasound devices have been used worldwide for over 7 years.

 

Can I get a good view of the liver and abdominal organs with your mobile ultrasound?
Yes, with our convex probes, you can thoroughly scan the abdomen. You can view examples of images taken with the abdominal probe of the CL64 and L4 model on the “specialities” tab.

 

How does the price of portable ultrasound devices compare to stationary ultrasound devices?
The price is much lower. Medical groups, other than radiologists, can avoid high costs and acquire a mobile ultrasound device with 95% efficiency compared to stationary devices at a tenth of the price. Mobile ultrasound probes are cost-effective and offer excellent performance. Moreover, one of the significant advantages of mobile ultrasound is its small size, light weight, portability, and easy connection to a doctor’s mobile device. To view the different types of ultrasound probes, go to the product page.

 

What measurements does your mobile ultrasound device perform?
Our ultrasound devices measure length, area, circumference, volume, heart rate, angle, and specific measurements for fetus as well as velocity diagnostics.

 

Does your ultrasound device have hospital usage?
Yes, Sono Mobile ultrasound devices, based on DICOM protocol, support unlimited image sharing, telemedicine, and report generation. These features make them suitable for use in many educational and medical centers across the country.

 

Have hospitals also purchased your ultrasound device?
Yes, many private and university hospitals are using Sono Mobile™️ ultrasound devices worldwide.

 

How is the battery of your portable ultrasound?
The battery is lithium-based, and after 2.5 hours of charging, it can operate for 3.5 continuous hours.

 

How long does the battery of your mobile ultrasound work?
The battery is lithium-based, and after 2.5 hours of charging, it can operate for 3.5 continuous hours.

 

How long does it take to fully charge the ultrasound probe?
The ultrasound device’s lithium battery charges in 2.5 hours and allows for 3.5 continuous hours of operation.

 

Does your ultrasound app work on Android phones?
Yes, Sono Mobile™️ ultrasound devices have a dedicated app for Android phones and tablets. You can download it for free under the name WIRELESSUSG Flash from Google Play.

 

Does your ultrasound app work on Apple iOS phones and tablets?
Yes, Sono Mobile™️ ultrasound devices have a dedicated app for iOS phones and tablets. You can download it for free under the name WIRELESSUSG Flash from the Apple Store.

 

Does your ultrasound app work on Android tablets?
Yes, Sono Mobile™️ ultrasound devices have a dedicated app for Android phones and tablets. You can download it for free under the name WIRELESSUSG Flash from Google Play.

 

Can your ultrasound app be installed on laptops and computers?
Yes, Sono Mobile™️ ultrasound devices have a dedicated app for Windows-based phones and tablets. You can order it by contacting us.
Given the wireless connection between the phone and the probe, how far can I be from the probe?
Since the probe and phone communicate via Wi-Fi, you can be up to 20 meters away from your probe.

 

Does the Power Doppler feature on your ultrasound probe cost extra?
No, all our ultrasound probes come with Power Doppler mode, and you won’t need to pay extra for it.

 

How important is the weight of the mobile ultrasound probe?
The weight of the mobile ultrasound probe is essential for ease of use, portability, and comfort during long periods of use. The lightweight design allows for better handling during diagnostic procedures.

 

Applications in Medical Specialties

Which ultrasound device do you recommend for cardiology?
We recommend the CL64 model for cardiology emergency. You can check its specifications and price through the website.

 

Which handheld ultrasound model is best for vascular specialists?
A linear probe with Color Doppler, Power Doppler, and Pulsed-Wave imaging capabilities. We recommend the sono mobile L4 model.

 

Which handheld ultrasound device do you recommend for pulmonologists?
We recommend the Sono Mobile™️ CL64, which is suitable for superficial and deep lung imaging, detecting pleural effusion, guiding thoracentesis, visualizing the heart in four-chamber view under electronic phased array mode, and assessing valve motion in motion mode. This device includes a deep probe (convex probe), a superficial probe (linear probe), and a phased array preset.

 

Can your mobile ultrasound detect free fluid in the lungs?
Yes, the Sono Mobile™️ CL64 features a deep probe (convex probe), a superficial probe (linear probe), with a phased array preset. It is ideal for lung imaging, detecting pleural effusion, guiding thoracentesis, visualizing the heart in four-chamber view under phased array mode, and assessing valve motion in motion mode.

 

Can I perform a pleural effusion assessment with the Sono Mobile™️ CL64 ultrasound?
Yes, the Sono Mobile™️ CL64 features a deep probe (convex probe), a superficial probe (linear probe), and a phased array probe. It is ideal for lung imaging, detecting pleural effusion, guiding thoracentesis, visualizing the heart in four-chamber view under phased array mode, and assessing valve motion in motion mode.

 

What should be the specifications of a facial ultrasound?
A facial ultrasound device should include all the standard features of an ultrasound probe, such as Color Doppler and Pulse Wave imaging modes. Additionally, it must have a 14 MHz frequency and Power Doppler mode. Power Doppler mode is crucial because of its high sensitivity to color, arteries, and veins, allowing you to detect all blood vessels, even the smallest ones, quickly. This prevents incorrect injections that may lead to vascular blockage or compression. Having a facial vascular map helps avoid complications from incorrect injections. Moreover, the probe should be micro-linear to give you high maneuverability on the face. The probe size should be small and delicate to avoid obstructing the patient’s face and ensure the physician’s physical visibility and comfort during procedures. Always choose a device weighing less than 240 grams! Ultrasound devices heavier than 240 grams can cause severe hand fatigue and long-term arthritis. Avoid expensive devices, as facial ultrasound is not a revenue-generating tool but rather an aid for more accurate diagnoses and preventing complications from incorrect injections. Our recommendation: The L2 model from Sono Mobile™️.

 

Which ultrasound device do you recommend for facial vascular mapping?
The ideal facial ultrasound device should have standard ultrasound probe features, including Color Doppler and Pulse Wave imaging. However, it must also have a 14 MHz frequency and Power Doppler mode. Power Doppler mode is highly sensitive to color, arteries, and veins, allowing you to detect even the smallest blood vessels quickly. This helps prevent incorrect injections that could lead to vascular blockages or compression. A facial vascular map helps avoid complications from incorrect injections. The ultrasound probe must be micro-linear for better maneuverability, and its overall size should be small and delicate to avoid obstructing the patient’s face and maintain the physician’s physical visibility. We recommend using devices weighing less than 250 grams to prevent severe hand fatigue and long-term arthritis. Avoid overpriced devices, as facial ultrasound is not a revenue-generating tool but is used solely for more accurate diagnoses and preventing injection-related complications. Our recommendation: The L2 model from Sono Mobile™️.

 

What device do you recommend for physical medicine specialists?
One of the best ultrasound devices for physical medicine specialists is the CL64 model. This device, with its linear probe, allows imaging of joints, nerves, muscles, and enables ultrasound-guided injections. Additionally, it is equipped with a convex probe for spinal injections. This device offers great value with a one-year warranty and ten years of after-sales service.

 

What device do you recommend for orthopedic specialists?
The sono mobile L4 model is one of the best ultrasound devices for orthopedic specialists. It features a linear probe for imaging joints, bones, tendons, nerves, and muscles, and also enables ultrasound-guided injections.

 

What is the use of your Sono Mobile™️ device for pediatric specialists?
The mobile ultrasound device has a wide range of applications for pediatric specialists, including imaging of the liver, kidneys, spleen, bladder, and more. Recently, one of the major uses that pediatric specialists have focused on is neonatal hip ultrasound for early detection of joint and bone issues. We recommend the L4 model for pediatric specialists.

 

Which model is commonly purchased by intensivists?
The Sono Mobile™️ CL64 ultrasound device, with a convex probe, linear probe, and phased array preset, is ideal for both superficial and deep imaging of the lungs, detecting effusions, lung drainage under ultrasound guidance, heart imaging in four-chamber mode, valve movement in motion mode, accessing vessels, and more. This device supports all imaging modes. For images of this probe, visit the “specialities” tab.

 

Do emergency medicine specialists also use mobile ultrasound devices?
Yes, one of the main users of portable ultrasound devices is emergency medicine specialists. The Sono Mobile™️ CL64 model, with a convex probe, linear probe, and phased array preset, is ideal for lung imaging, FAST ultrasound, detecting effusions, lung drainage under ultrasound guidance, heart imaging in four-chamber mode, valve movement in motion mode, accessing vessels, and more. This device supports all imaging modes.

 

Have ambulances been equipped with this mobile ultrasound device?
Yes, there is ongoing consultation and acquisition of ultrasound probes by ambulances and emergency medical teams. The Sono Mobile™️ CL64 ultrasound model, with its various probes, is an excellent tool for these professionals, as it supports all imaging modes. For more information, visit the Emergency page in the Specialities tab of the website. Additionally, at FAGONEX, we offer ultrasound training for those who are less familiar with ultrasound imaging.

 

Does it work for helicopter and football field use?
Yes, it is! One of the best ultrasound devices for sports medicine teams is the Sono Mobile™️ L4 model. This device, with its linear probe, allows imaging of joints, bones, tendons, nerves, and muscles, and it also facilitates ultrasound-guided injections.

 

Can I perform spinal and epidural injections with your mobile ultrasound?
The CL64 model is one of the best ultrasound devices for ultrasound-guided injections. With its linear probe, it allows imaging of joints, nerves, and muscles. It also has a curve ultrasound probe for spinal injections. This device is competitively priced and comes with a one-year warranty and ten years of after-sales service.

 

Which model would you recommend for spinal injections?
The CL64 model is one of the best ultrasound devices for ultrasound-guided injections, with a linear probe for imaging joints, nerves, and muscles. It also features a convex ultrasound probe for spinal injections. This device offers excellent value, with a one-year warranty and ten years of after-sales service.

 

Can I see the needle under Sono Mobile™️ clearly?
Yes, the needle is highly visible under our ultrasound devices with excellent resolution.

 

Which device is best for ultrasound imaging of my patient’s old face fillers?
For ultrasound imaging of old facial fillers, the L2 model is one of the best and most cost-effective ultrasound devices for facial imaging. Additionally, this device can be used to detect blood vessels on the face to prevent incorrect injections.

 

How are different facial fillers visible under ultrasound?
Different facial fillers can be visible under ultrasound depending on their composition, density, and the type of probe used. Ultrasound imaging works by using sound waves to produce images of structures beneath the skin, and fillers, being gel-like substances, interact with these sound waves in various ways. Here are a few ways facial fillers can appear under ultrasound:
Hyaluronic Acid Fillers: These typically appear as hypoechoic (dark) or anechoic (no echo) regions because of their gel-like consistency and water content. They may be seen as smooth areas beneath the skin without much texture or defined borders, depending on the filler’s concentration and the type of ultrasound probe used.
Collagen-Based Fillers: These may show up with some echogenicity (brightness) due to the more solid particles within the filler. The image may appear as a more uniform, dense region, with the filler usually being visible as a relatively well-defined structure.
Calcium Hydroxylapatite (CaHA) Fillers: These fillers often appear more echogenic (brighter) than others. They contain microspheres of calcium-based materials, which reflect sound waves more significantly, producing a bright white appearance on the ultrasound image.
Poly-L-Lactic Acid (PLLA) Fillers: These are more difficult to distinguish under ultrasound because they are typically biodegradable and have a more homogenous, soft texture. However, if they form aggregates or clumps, they may show up as denser, echogenic regions.
The visibility of fillers under ultrasound can help clinicians assess the placement, migration, or breakdown of the filler over time and guide the decision for corrective actions or maintenance treatments.

 

Can I see valve movement or the four heart chambers with your ultrasound device? Which model?
Yes, although cardiac ultrasound usually requires advanced, stationary devices, this is possible with the CL64 Sono Mobile™️ model.

 

Do you have an ultrasound device for small animals?
Yes, we have several devices good for animals. Many veterinarians use our ultrasound devices for imaging sturgeon and fish, pregnancy detection in small and large animals, and small animal ultrasound at home. C6 is a good one.

 

Do you have an ultrasound device for sturgeon or fish?
Yes, we have several devices for animals. Many veterinarians use our C6 or CL64 ultrasound devices for imaging sturgeon and fish, pregnancy detection in small and large animals, and small animal ultrasound at home.

 

Is your fish ultrasound device waterproof?
Yes, the CL64 Sono Mobile™️ is designed to persist exposure to water.

 

Do endocrinologists use your mobile ultrasound device?
Yes, we have very high-quality linear probes that are widely used by endocrinologists. These include thyroid and carotid scans, thyroid nodule diagnosis, FNA (Fine Needle Aspiration), biopsy, and more, all performed with our L4 model device.

 

Do sports medicine professionals use your device? Which model?
One of the best ultrasound devices for sports medicine is our L4 model. With its linear probe, it enables imaging of joints, bones, tendons, nerves, muscles, and also facilitates ultrasound-guided injections.

 

Do obstetrics and gynecology professionals use your ultrasound devices?
Yes, we have a specific device for obstetrics, gynecology, and midwifery. Our CT61 model is used in major medical centers worldwide. Our obstetrics device has a convex probe for imaging the uterus, ovaries, fetus, and its measurements, as well as a vaginal probe for imaging pelvic diseases. Both probes have motion, color Doppler, power Doppler, and pulse wave modes. The probe automatically performs all fetal measurements, including femur length, head circumference, etc., and also detects the fetal heartbeat. This probe is highly resistant to water.

 

Does your women’s ultrasound device measure fetal size?
Yes, we have a specific device for obstetrics and gynecology. Our CT61 model is used in major medical centers. The gynecology ultrasound device includes a convex probe for imaging the uterus, ovaries, and fetus, along with its measurements, and a vaginal probe for pelvic diseases. Both probes support motion, color Doppler, power Doppler, and pulse wave modes. The probe automatically performs all fetal measurements, including femur length, head circumference, and detects the fetal heartbeat. This probe is highly resistant to water.

 

Which model of ultrasound device is suitable for obstetrics and gynecology?
Our CT61 model is a perfect option; This probe is highly resistant to water.

 

Can I listen to the fetal heartbeat with your mobile ultrasound device?
Yes, listening to the fetal heartbeat is one of the most basic tasks that can be done with our obstetrics and gynecology ultrasound probe. Our CT61 device includes a convex probe for imaging the uterus, ovaries, fetus, and its measurements, as well as a vaginal probe for imaging pelvic diseases. Both probes support motion, color Doppler, power Doppler, and pulse wave modes. The probe automatically performs all fetal measurements, including femur length, head circumference, etc., and also detects the fetal heartbeat. This probe is highly resistant to water.

 

How can I save the fetal heartbeat sound?
You can save the fetal heartbeat sound both as audio and video.

 

I am a pain specialist. Which model of your device is suitable for my work?
Pain specialists can use our L4 probe, a wireless linear probe with excellent image quality. One of the advantages of this probe is its superior needle visualization, making it ideal for ultrasound-guided injections.

 

Which ultrasound model is good for intra-articular injections?
For intra-articular injections, physicians can use our L4 probes, which are wireless linear probes with excellent image quality. One advantage of these probes is their superior needle visualization, making them ideal for ultrasound-guided injections.

 

How can your mobile ultrasound device assist urologists?
Urologists can use our CT61 or CL64 model ultrasound device for kidney, bladder, suprarenal vessels, stone detection, and bleeding inside the bladder, in addition to performing prostate biopsy under ultrasound guidance. Moreover, our CL64 probe is ideal for urologists working with infertility cases requiring testicular ultrasound.

 

How can your mobile ultrasound device assist aesthetic specialists?
Aesthetic specialists can use our L2 model ultrasound device to locate facial vascular maps and prevent blockages or compression of facial vessels, which can lead to complications like necrosis, hair loss, inflammation, or even blindness. This probe can also be used to identify previous filler injections, as patients are often unaware of the type of fillers they’ve received, complicating the work for aesthetic specialists.

 

How can your mobile ultrasound device assist general surgeons?
General surgeons can use our CL64 model ultrasound device for abdominal and superficial scans, as well as for draining free fluid after cosmetic procedures like lipolysis and liposuction under ultrasound guidance.

 

How can your mobile ultrasound device assist obstetrics and gynecology professionals?
The fetal heartbeat is one of the most basic tasks that can be performed with our obstetrics and gynecology ultrasound probe. Our CL61 model is used in major medical centers. The device includes a convex probe for imaging the uterus, ovaries, fetus, and its measurements, as well as a vaginal probe for imaging pelvic diseases. Both probes support motion, color Doppler, power Doppler, and pulse wave modes. The probe automatically performs all fetal measurements, including femur length, head circumference, etc., and also detects the fetal heartbeat. This probe is highly resistant to water.

 

Which portable ultrasound device can better detect free fluid after lipolysis and liposuction, and drain it using a needle under ultrasound guidance?
General surgeons use our Sono Mobile™️ CL64 ultrasound model for abdominal and superficial ultrasounds, as well as for draining free fluid after cosmetic procedures like lipolysis and liposuction under ultrasound guidance. The needle under guidance is clearly visible.

 

Purchasing and Support

What is the warranty and after-sales service for Sono Mobile™️ ultrasound devices?
Our devices are imported under the supervision of Health Canada and come with a one-year warranty and ten years of after-sales service, as per the regulations.

 

Do you offer ultrasound training?
Yes, in addition to being the seller of Sono Mobile™️ portable ultrasound worldwide, we also provide ultrasound training.

 

Do you offer facial ultrasound training?
Yes, in addition to selling various ultrasound devices, we also provide ultrasound training, which includes facial ultrasound.

 

Do you offer online lung ultrasound training?
We offer ultrasound training for all medical groups. For more information, contact us.

 

How long does it take to deliver the ultrasound probe?
All ultrasound probes are delivered immediately after initial testing and secure packaging via the postal service or in person.

 

Do you offer installment options for purchasing your portable ultrasound?
Yes, to learn about installment plans, contact our consultants at: +1 226 637 88 44.

 

How can I purchase your ultrasound probe?
You can contact our company through the provided phone numbers for assistance, or you can purchase your probe online through our order page.

 

If I purchase the ultrasound device from you, do I need to come to pick it up?
No, our company will securely send your ultrasound probe via postal service after initial testing and packaging.

 

Do you send ultrasound devices to cities outside Canada? Do you have specific packaging?
Yes, our company will securely send your ultrasound probe after initial testing and packaging via postal service.

 

Do your mobile ultrasound devices come with a carrying case?
Yes, all our portable ultrasound devices come with shock-resistant cases.