Last Updated: August 25, 2026

FAGONEX COOPERATION INC. (“FAGONEX,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information collected through our website, products, services, communications, and online store.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://fagonex.com, submit a form, request a demonstration, contact us, create an account, or place an order.

1. Who We Are

This website is operated by:

FAGONEX COOPERATION INC.
Canada
Email: info@fagonex.com
Website: https://fagonex.com

Questions or requests concerning privacy may be directed to the email address above.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Your name, email address, telephone number, organization, profession, and job title.
Information submitted through contact, demo request, support, partnership, or inquiry forms.
Billing and shipping addresses and other information required to process an order.
Product, order, invoice, delivery, refund, and customer-support information.
Account information if you create an account on our website.
Communications you send to FAGONEX.
Technical information such as IP address, browser type, device type, operating system, referring page, and security logs.
Comments and associated information if commenting is enabled.
Cookie and session information necessary for website, account, cart, and checkout functionality.

Please do not submit patient information, medical records, diagnostic images containing identifiable information, or other sensitive health information through general website forms or email unless FAGONEX has specifically provided an approved and secure method for doing so.

3. How We Use Personal Information

We may use personal information to:

Respond to inquiries and demonstration requests.
Provide product, technical, warranty, and customer support.
Process orders, invoices, payments, shipping, returns, and refunds.
Create and manage customer accounts.
Communicate about purchases, deliveries, services, or requested information.
Evaluate partnership, education, distribution, or business inquiries.
Maintain website security, prevent fraud, and detect misuse.
Improve our website, products, services, and customer experience.
Meet legal, accounting, tax, regulatory, and contractual requirements.
Send marketing communications where permitted and where appropriate consent has been obtained.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us at info@fagonex.com.

4. Orders and WooCommerce

Our online store uses WooCommerce. When you place an order, the website may collect information required to:

Process and administer your purchase.
Calculate applicable charges.
Prepare invoices and transaction records.
Arrange shipping and delivery.
Provide warranty and after-sales support.
Handle returns, refunds, disputes, and fraud prevention.
Comply with accounting, tax, and legal obligations.

Order information may include your name, organization, billing address, shipping address, email address, telephone number, ordered products, order value, payment method, and transaction status.

5. Payments

PayPal

If you select PayPal, your payment is processed by PayPal under PayPal’s own privacy policy and terms. FAGONEX does not receive or store your complete PayPal password or full payment-card credentials.

PayPal may receive information required to process the transaction, prevent fraud, resolve disputes, and meet its legal obligations.

Direct Bank Transfer

Customers may also arrange payment by direct bank transfer or deposit. FAGONEX may retain invoices, payment confirmations, transaction references, and related accounting records.

FAGONEX does not request or store your online-banking password, PIN, or login credentials.

6. Forms and Communications

When you submit a contact, demonstration, order, support, or other website form, we collect the information entered in that form and related technical information required for security and spam prevention.

We use this information to respond to your request, communicate with you, provide the requested service, and maintain appropriate business records.

7. Comments

If visitors leave comments, we may collect the information entered in the comment form, together with the visitor’s IP address and browser information for spam detection and website security.

An anonymized version of an email address may be provided to the Gravatar service to determine whether the visitor uses that service. Gravatar is operated under Automattic’s privacy practices. Once a comment is approved, an associated profile picture may be publicly visible.

8. Cookies

Our website may use cookies and similar technologies necessary to:

Maintain website security.
Remember cart and checkout information.
Support customer accounts and login sessions.
Save user preferences.
Enable forms and website functionality.
Prevent fraud, abuse, and spam.
Deliver embedded third-party content.

WooCommerce may use temporary cookies or session identifiers to maintain shopping-cart contents and checkout functionality.

Administrative and account login cookies may remember login status and display preferences. Comment cookies may remember information entered by a visitor when commenting.

You may configure your browser to block or delete cookies. However, disabling necessary cookies may prevent certain website, cart, account, or checkout features from working correctly.

FAGONEX does not currently use Google Analytics. If our analytics or tracking practices materially change, this Privacy Policy will be updated as appropriate.

9. Embedded Content and External Services

Our pages may contain embedded videos, images, maps, social-media content, application-store links, or other content provided by third-party websites.

Embedded content may behave as though you visited the third-party website directly. Those providers may collect information, use cookies, or monitor interactions according to their own privacy policies.

FAGONEX is not responsible for the privacy practices of third-party websites or services.

10. When We Share Information

We do not sell personal information.

We may disclose personal information only when reasonably necessary to:

Process payments and transactions.
Provide hosting, website, email, form, security, or technical services.
Fulfil orders and arrange shipping or delivery.
Provide professional accounting, legal, insurance, or business services.
Prevent fraud or protect the security of our website and users.
Comply with applicable law, regulation, court order, or lawful government request.
Complete a corporate reorganization, financing, merger, acquisition, or transfer of business assets, subject to appropriate protections.

Service providers are expected to use personal information only for authorized purposes and to apply appropriate safeguards.

11. International Processing

Some service providers, including payment, hosting, email, security, or technology providers, may process or store information outside Canada.

When information is processed in another country, it may be subject to the laws and lawful access requirements of that jurisdiction. FAGONEX uses reasonable contractual, organizational, and technical safeguards when working with service providers.

12. How Long We Retain Information

We retain personal information only for as long as reasonably necessary to:

Complete the purpose for which it was collected.
Manage customer, warranty, support, and business relationships.
Meet legal, accounting, tax, regulatory, and contractual obligations.
Resolve disputes and enforce agreements.
Maintain security and prevent fraud.

Order, invoice, payment, and transaction records may be retained for the periods required by applicable Canadian laws. Information that is no longer required will be deleted, anonymized, or securely destroyed where reasonably practicable.

Approved comments and associated metadata may be retained to recognize legitimate follow-up comments and maintain discussion history.

13. Security

FAGONEX uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, use, alteration, disclosure, or loss.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Users should avoid sending highly sensitive or confidential information through general website forms or unsecured email.

14. Your Privacy Rights

Subject to applicable law, you may request to:

Learn whether FAGONEX holds personal information about you.
Access personal information held about you.
Correct inaccurate or incomplete information.
Withdraw consent where processing depends on consent.
Request deletion of information that is no longer required, subject to legal and business-record obligations.
Ask questions or challenge our compliance with this Privacy Policy.

Requests may be sent to info@fagonex.com. We may need to verify your identity before processing a request.

15. Children’s Privacy

Our website and products are intended for healthcare professionals, organizations, educators, business customers, and adult users. They are not directed toward children, and we do not knowingly collect personal information directly from children through this website.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technologies, legal obligations, or information-handling practices change.

The latest version will be posted on this page with an updated “Last Updated” date.

17. Contact Us

For questions, requests, or concerns about privacy or the handling of personal information, contact:

FAGONEX COOPERATION INC.
Email: info@fagonex.com
Website: https://fagonex.com